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Considering the many options and genres available to listeners, it’s quite an accomplishment for KFI-AM 640 in Los Angeles to be the top-streamed station on the iHeartRadio app. The station’s Program Director, Robin Bertolucci, has a unique approach to running a news/talk station.

Unlike many other stations that focus on political divisiveness, Robin Bertolucci recognizes and values each host’s distinct skill sets and personalities. She believes that listeners are more interested in hearing life experiences shared than having a particular point of view sold or forced upon them.

KFI has a unique presence in Southern California. Over two decades ago, when Robin Bertolucci joined the station, she aimed to introduce more live and local content. Her goal was to provide Californians with a reliable platform to stay updated about their community at any time.

Fortunately, she had the advantage of being surrounded by exceptional talent on and off the air. However, the industry has undergone significant changes since she started. Nowadays, running a radio station involves competing against various factors, not just one station with a similar format.

KFI has a significant advantage in its experienced newsroom and remarkable storytellers. Recently, reporter Steve Gregory traveled to Maui to report on the wildfires. Los Angeles serves as a primary entry point for travelers heading to Maui. Furthermore, the two places share strong economic ties through trade and business connections. Many families from Southern California also have personal connections between the two places.

For Robin Bertolucci, growing KFI is a constant balancing act. She understands that the station needs to work hard to promote itself and reach out to potential listeners. KFI has been broadcasting reports on the FM stations that belong to the iHeartMedia Los Angeles cluster to increase its audience.

In addition, all the shows aired on KFI can be accessed on-demand. The station’s recipe for sustained success involves being present and establishing a strong KFI presence wherever the big stories are.

In an interview with Barrett News Media, Robin Bertolucci talks about the changes that have taken place in the station since she became the head, the importance of gaining the trust of KFI’s listeners, the individuals who can benefit from her coaching, how ratings influence her programming decisions, the one thing that defines her career, and what sets her news department apart.

Ryan Hedrick: KFI has been a staple in LA media. What changes have occurred during your tenure?

Robin Bertolucci: The biggest change is that we are all live and local. When I first came here, we did have some syndicated programs; we have more and more just really become the live, local Southern California news and talk station.

RH: When competing for the listener’s attention in LA, what challenges does KFI face?

RB: There is a lot going on, but everybody would say there’s a lot going on everywhere. Even on your phone, there’s a lot going on. We are just trying to continue to stay relevant and interesting and be the place where people want to know what’s going on in the community so that they can come and have big, larger than life interesting, smart personalities that they can count on to bring them the latest and the greatest. Everybody’s life is busy, and we’re just trying to fit into it.

The key for us is having smart talk show hosts who can analyze, entertain, explain, and make things fun and interesting. Also, having a great news department that can bring the facts and let people know what’s going on.

RH: John Kobylt and Ken Chiampou (John and Ken) have been popular hosts on KFI radio for decades. What do you attribute their success to?

RB: Their chemistry is amazing, and they have great instincts for the issues that are going on in Southern California that people really care about. They have a laser-focused vision about what people want to know, and more often than not, they get it right.

RH: How do you approach coaching talented individuals, and who benefits the most from coaching?

Robin Bertolucci: Everybody benefits by being coached. It’s not because I’m smarter or have anything other than just a different perspective on the landscape. I have often used the analogy that our hosts are pilots, and they are flying the plane, and I don’t know how to fly a plane. I have the greatest respect for what they do, but at the same time, I am the air traffic controller, I am a professional listener, and my perspective is different.

They should listen to me for their sake, and for my sake, I should listen to them. It’s a symbiotic relationship. I really learned a lot from them, and I hope together my perspective makes them better.

RH: Bill Handel is an exceptional personality with a unique talent for connecting with people. Tell me more about his abilities.

RB: He is just himself. He is smart, weird, and wonderful and has had an interesting life with a lot of experience, and he brings that to the table. Our listeners really connect with him, know him, and feel that they genuinely trust him.

That is a powerful thing. He has lived with them through many big news stories and given his perspective, and there’s a lot of trust and confidence in him. That’s why he’s the number show in the morning drive in Los Angeles.

RH: What does it take for KFI to get and keep the trust of its listeners?

RB:To me,weare all bombarded with people who are consistently and constantly trying to sell us something. Whether it’s a way of looking at the world that they want us to have, whetherit’sa product or service. When you are constantly sold, you get skeptical of everybody. Even news networks people perceive as peddling a point of view. Trust, for me, is the most important thing.

To me, trust does not mean that you do not have a bias. Trust is knowing that the person you’re listening to will tell you the truth as they see it and explainwhy they see it that way. That you trust not thatyou’regoing to have the same opinion as them but thatyou’regoing to trust the process by which they arrived at it.

You’regoing to trust their intelligence, their experience, andmaybeyou’llwalk away and say, ‘Hey, I trust them, but I don’t agree with them at all.’ I like people on the air, whetherit’sJohn and Ken, Handel, Mo Kelly, Gary and Shannon, Tim Conway Jr., or whoever it is.

If you have an opinion, Idon’tcare what it is. We have people with a variety of opinions on a variety of issues. I hope they will not have a certain perspective because Idon’tthink, as a station, we should sell anybody anything; we should sell them thetruth as we perceive it.

My goal is that everybody with an opinion about anything can explain to me their opinion and why they have it. To sayI’ma conservative, orI’ma liberal, orI’ma blank… is not an answer. I really want to understand why you believe what you believe and how you arrived at that conclusion.

To me,it’sall about showing your math, and when you can explain to someone how you arrived at a conclusion, even if Idon’tagree with the conclusion, at least I trust you as a person.

RH: What state do you think the news/talk format is in two years after the death of Rush Limbaugh? I believe the format may be in more flux than people believe. What are your thoughts?

Robin Bertolucci: I would approach it very differently than you might. My format is not conservative talk radio. I have a lot of respect for what Rush did and what Rush felt over the years. I am trying to super-serve a local community. My goal is not to be a political station with KFI. KEIB is (The Patriot AM 1150).

For KFI, I just want to have smart, interesting people, and I am not trying to be in that genre. To me, that genre is news and talk. It’s not conservative talk. Live, local talk is what matters to me. That’s where our successes lie.

RH: Do you consider KNX News 97.1 FM to be KFI’smain competitor?

RB: We compete against damn near everyone and everything. We compete with apps on your phone and anything that draws your attention. We compete with KNX, but we also compete with KISS (102.7 FM), with a call to your mother; we compete with silence. We are competing with everything because we aim to have your attention. If you’re on the radio and you’re not listening to us, your competition. So that could be anything.

RH: Do you make programming decisions solely based on ratings?

Robin Bertolucci: No, because ratings are always inthe past. I definitely make decisions based on data, and ratings are part of that data, but then again, some things are intangible, and sometimes you can have great ratings or horrible ratings, but you know there is something there, and you’ve got to weather the storm, push through.

Ratings are great, data is great, research is great, and experience and instinct and marketplace and the listeners a great things, too. They are all important; they all play a role.

RH: Have you had a defining moment or experience in your career that led you to where you are now?

RB: One thing that has defined me is that I have had the luxury of only working at three call-letter stations for my whole career, which is kind of a funny thing. I started at KGO (San Francisco), then I went to KOA in Denver, and now I’m here at KFI (laughs). That’s a corny fact about me.

A thing that defines me is that I have been able to have a career and do it the way I want to and find a path that is uniquely my own. When you help craft a station or help build a station that feels perfectly right for a community and would only work there and is unique to that place, that’s one of the things I am most proud of. KFI is a very special station, and I feel honored to work there and work with the people and continue to make it uniquely Southern California.

RH: How does your news department manage to provide such extensive coverage of such a large city?

RB: We try and focus on what we feel are the most important things. We have incredibly talented people who work in our news department. Our goal is not to cover everything but to cover the most important things.

RH: What does KFI Reporter Steve Gregory mean to Los Angeles, and what sets him apart from other reporters in the business?

RB: I think Steve is one of the best, if not the absolute best in the business. I love what he does. He takes you to a story and makes you feel like you are there with him. He takes you there and makes you feel the story and not just know the facts about the story, which he does exquisitely well, but he also makes you feel what is going on. He is an incredibly talented storyteller.

(Last month, we wrote about Steve Gregory’s reporting in Maui on the devastating wildfires. We asked Robin about the decision to send him there and why it was important for Southern California)

Robin Bertolucci: A lot of people in Southern California go to Maui for vacations or weddings. A lot of [Californians] have been there, it’s not that far away, it’s closer than New York City. I think there was a connection, and we’ve faced horrific and tragic fires. So, Steve said let me go, and I said, ‘Let’s do it.’ I was delighted and grateful that he could get there and tell their story, and he did a remarkable job.