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Gain the background to use metrics to improve the perception and performance of HR

Want a practical, plain language, no-nonsense, mostly math free explanation of an powerful tool that is too often treated as a magic formula, or a big company, big data concept?

You have come to the right place.

As businesses of all sizes continue to embrace technology, there is increased opportunity to use it to improve HR. To do your job well, you need to gather the right data, and set guideposts that enable your department to work more effectively. Drawing on plain English lessons from HR thought leaders, balanced scorecard implementations, quality assurance

initiatives, and scientific measurement, this seminar gives you the tools, tactics, and strategy that you need.

Gain the knowledge to be more credibly involved and use metrics to improve the performance of HR.

The highly acclaimed seminar that gives you the background to implement metrics and improve your contribution to the business

A PRACTICAL APPROACH FOR IMPROVING BUSINESS PERFORMANCEUN

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Here are just a few of the companies that have sent employees to this seminar

“Very informative. Has helped me think more clearly about the practical application of metrics in any HR organization and the businesses that I support.”

HR Generalist

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The BTS Team Baker Hughes Global Flow Technologies Insperity Petrobas America Southwest Airlines Ernst & Young Flexjet Asurion Brighton Homes United Texas ADP Prairie View A&M University Upper Trinity Regional Water District Fiserve Smart Federal Credit Union Liberty Mutual CareFusion Fluor Jack Henry and Associates PON HR7 Executive Services WellTec US City of Sugarland EOG Resources City of Houston Public Works and Engineering United Supermarkets FMC Technologies Anadarko Petroleum Transocean Thermal Energy Corp. Walter P. Moore and Associates Arruth Houston Airport System

Webber LLC Memorial Hermann TX DOT First Continental Mortgage US District Court National Oilwell Varco BMC Software REC Silicon, Inc. Neighborhood Centers Inc. BSN Sports, Inc. Enogex Wellington Insurance Services, Inc. Haggar Clothing Co. Interstate Batteries Concentra City of Leander ISD Quest Diagnostics Xerox Business Services Transamerica Life Insurance Company Dallas/Fort Worth International Airport Methodist Health System Bell Helicopter San Jacinto River Authority NEC Corporation of America Harris County Emergency Corps Texas State University Elevate ROI, LLC University of Dallas

DAY ONE (9AM to 4:30PM)

PARTIAL AGENDA

• Making sense of the concept of metrics – how it relates to corporate culture, employee engagement, strategy and competitiveness

• The danger of reducing people to a number

• A tactical tool - what a well-chosen metric should do

• It’s not a quick fix – key questions to ask before beginning

• GIGO and hidden biases – why well intended efforts to use metrics are often a waste of time and money

• Silos, intangibles, white collar productivity, and a 500 year old accounting system – the real case for metrics

• Lessons from companies using benchmarking and human capital metrics

• From efficiency to effectiveness to strategy – getting a clearer picture of your business maturity level and how different metrics play a supporting role

• Evaluating the financial worth of a metric before spending money on data collection

• Before you begin - making a rough estimate of the range of data that a metric will produce

• Central lessons from failed balanced score card initiatives and top performing HR departments

• The evolution of scientific management

DAY TWO (9AM to 4:30PM)

PARTIAL AGENDA

• Productivity: its relation to quality and defined customer expectations

• Viewing the department and its functions as a process – how the process view relates to metrics selection, customer criteria, and KPI’s

• Key lessons from scientific management

• Using checklists to determine if a metric is worth using

• Applying metric selection principles in a real world context

• Why it is difficult to improve productivity by trying to improve productivity

• Common metric areas for service functions

• Moving beyond process to improvement - approaches that work for improving productivity

• Identifying possible metrics for quantifying intangibles

• Selecting metrics to make better decisions regarding the allocation of time, people, and resources

• Using the scientific method to intelligently innovate

• An brief overview of common data visualization tools

• Developing an action plan

• Wrap up

Understanding HR MetricsThe Content

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I will be better able to explain and quantify HR’s impact on a company.

CEO

I have a better understanding of metrics and its application to the business.

HRIS Manager

I will be able to drive metrics differently and now understand them myself.

Associate Director HR

Great course. Gave me a new perspective to consider when developing and implementing metrics for my department.

Assistant HR Director

I now have a better ability to identify and prioritize what I should be measuring.

Sr. Director HR

I have a different perspective on metrics and now view them more strategically.

HR Business Partner

Gives a very good grounding in the various issues and takes you to the core of the topic with practical ideas and concepts. Can take material back and immediately apply it at work.

Chief Human Capital Officer

Very practical and applicable. I am sure I will use this information right away and will continue to use it in the future.

Director HR

I will be able to identify measures that are indicators of business performance rather than those that are just easy to measure.

Sr. Director of HR

The instructor has thoroughly researched the topic and is extremely knowledgeable. His approach laid a foundation and I will be more thoughtful in my approach to metrics, instead of just throwing up numbers.

HR Manager

Understanding HR MetricsAttendee ReviewsActual quotes from attendees like you

This class opened my mind and expanded my knowledge on this very complex subject. I can now work on practical application.

Sr. HR Specialist

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Understanding HR MetricsYour instructorJim Vance, PE (inactive), SPHR is a former HR Director who came from a project management and operations background. Vance has served as a top presenter for a national seminar company, and is a speaker, trainer, and consultant who has addressed business audiences in over 30 states. Known as a true teacher who engages audiences from start to finish, he regularly presents seminars on a variety of HR topics including Strategic Leadership: Guiding and Leading the Change Process, Behavioral Interviewing Strategies: How to Make More Effective Hiring Decisions, Relationship Management for the HR Business Partner, Enhancing Your EQ: Practical Principles for Managing Employees, and HR 101. He is president of Advanced Business Resources, a Houston-based management and communication training company, and coauthor of the books Magnetic Leadership and HR Strategies that Work. He has been featured with Ken Blanchard in the anthology Speaking of Success.

Instructor presented a great seminar... informative, well-thought-out, beneficial for use in today’s organizations.

Manager of Personnel

Who should attend

Executives, directors, managers, HR practitioners, and business professionals wanting to credibly understand and implement metrics and improve their contribution to their business

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About ABRFounded in 1999, Advanced Business Resources is a consulting and training firm that produces instructor-led seminars to meet the needs of business professionals and the business community. We offer seminars in public and private formats that enable businesses to cost effectively train small or large numbers of employees. ABR provides exceptional education value. We take important information from diverse sources, and organize, condense, and contextualize it so that it becomes useful. We provide enjoyable adult learning experiences and make new information interesting, accessible, and meaningful.

Bring This Seminar to Your Place of Business

We provide companies with expertly led on-site seminars that teach with excellence, educate for short and long-term results, and reflect extremely well on decision makers. ABR’s content-rich courses are crafted to provide your employees with concise knowledge that they can take back and use on the job immediately. Along with well-thought-out course materials, attendees benefit from adult learning instruction that enables students to quickly take in new material, relate it to their current business environment and apply it to real world scenarios.

For more information, email your area of interest and your contact information to [emailprotected]