Buy with confidence knowing you’re protected
Peace of mind comes standard
Vehicle Purchase Protection helps protect you against fraud, vehicle title issues, and undisclosed defects for up to $100,000. The best part? It’s automatically included at no extra cost when you complete your purchase on ebaymotors.com or the eBay Motors mobile app.
Multiple layers of protection
If you don’t receive the vehicle you purchased, or your vehicle doesn’t match what was described in the listing, Vehicle Purchase Protection will help ensure you get reimbursed for the purchase price and deposit paid – up to $100,000.
Explore what you’re protected against below.
STANDARD PROTECTION
Non-delivery of the vehicle
You pay for a vehicle or send a refundable deposit, but never receive your vehicle.
Title issues
You pay for and receive a vehicle but:
- Do not receive a title from the seller or cannot obtain a title from the appropriate DMV.
- The vehicle has an undisclosed lien against its title.
- The vehicle has a title with one of the following undisclosed brands at the time of the end of listing: Salvage, rebuilt/rebuildable, unrebuildable, reconstructed, scrapped/destroyed, junk, lemon, manufacturer buyback or flood/water damage.
Listing misrepresentation
You pay for and receive a vehicle, but:
- The vehicle make, model, or year is different than what was described in the seller’s listing. Please note that this does not apply to inaccuracies regarding the vehicle’s sub-model, trim packages, or special editions.
- The vehicle was determined by a law enforcement agency to have been stolen prior to your purchase.
ADDITIONAL PROTECTION
For vehicles under 10 years old
Odometer discrepancies
The vehicle has an odometer discrepancy that exceeds 5,000 miles, compared to the mileage stated in the seller’s listing. (Applies to the Cars & Trucks, and RVs and Campers categories only.)
Undisclosed damage
The vehicle has undisclosed damage to the (a) engine, (b) transmission, and/or (c) body/frame that affects the safety or operability of the vehicle. The cost of repair to each qualifying component must exceed $1,000. This protection is not available for vehicles listed in the Aircraft category. Vehicles that are subject to a recall for this type of damage are not eligible for VPP.
Full Terms & Conditions
VEHICLE PURCHASE PROTECTION ELIGIBILITY TERMS & CONDITIONS.
Purchases are protected by Vehicle Purchase Protection when all of the following criteria are met:
- Successful purchase* of, and payment for, a vehicle with a purchase price of more than $100, listed in the eBay Motors Vehicle category ("eligible vehicle"). * A purchase is successful if you receive confirmation in My eBay that you won, or purchased, the vehicle through an auction, Buy It Now, or Best Offer.
- This is your first reimbursem*nt request under VPP in the last 180 days.
- The buyer, the seller, the vehicle (on the purchase date), and the financial institutions making and receiving the payment, are all located in the U.S. or Canada.
- You obtain the VPP Administrator’s prior written consent before altering, repairing, selling, or releasing possession of the vehicle before a determination is made on your reimbursem*nt request.
- You are able to provide the VPP Administrator with all requested documentation to substantiate proof of payment, claimed misrepresentation and/or estimates for repair within 14 days of your reimbursem*nt request submitted to eBay no later than 45 days after the listing end date.
- You comply with the filing deadline and requests from the VPP Administrator (regardless of any shipping delays you experience).
Purchases and/or associated losses are NOT protected by Vehicle Purchase Protection
in the following scenarios:
Vehicle Condition
- Any damage or mileage misrepresentation on vehicles 10 years old or older (10-year threshold is based on model year).
- Regular maintenance and fluid levels.
- Normal wear and tear, including but not limited to belts, hoses, tires, brakes, bushings, joints, spark plugs and wires, interior features, minor dents, paint chips and scratches.
- Certain components
- Damage to any component (other than the combustion engine, transmission, and/or body/frame), including but not limited to the vehicle’s interior, exhaust, air conditioner, electrical (including the battery or other electrical components of a hybrid or electric car’s engine), suspension, cooling system, turbo charger, fuel system, differential, clutch/torque converter, and/or pollution control devices; or
- Damage to qualifying components that does not exceed $1,000
- Damage after purchase - Damage or loss caused during shipping or otherwise after purchase.
- Cosmetic damage, such as paint or external surface rust.
- Unverifiable damage.
- Any damage on a vehicle listed with anything but a "clean" title.
Deposit issues
- Sending a non-refundable deposit for a vehicle and not receiving the vehicle, or a refund, because you chose not to complete the transaction or pay the remaining balance for any reason.
Ancillary losses
- Punitive damages, lost profits, loss of work, travel expenses, or restocking costs.
Title / ownership issues
- Misstatements about the type of title brand, for a vehicle listed with anything but a "clean" title.
- Failure to receive a certificate of title for a vehicle that was listed with a title brand or with the title being described as anything but "clean".
- Receiving a title that is not signed, is improperly assigned, or receiving a title but not being able to register the vehicle (unless you are unable to title the vehicle due to an undisclosed lien against its title).
- Losses based on a vehicle classified as "theft recovery" or "previously stolen" but recovered by a law enforcement agency prior to being listed on eBay.
Other
- Buyer’s remorse.
- Any damage or listing discrepancies that were disclosed to you prior to taking possession of the vehicle.
- Any damage that could have been discovered upon a reasonable inspection in the event you paid for and picked up the vehicle in person.
- Any damage that does not impact the safety or operability of the vehicle.
- Repairs or alterations made by you to the vehicle without the consent of the VPP Administrator.
- Inspection costs, warranty fees, taxes paid, or any other fees or expenses that are not expressly covered under these Terms and Conditions.
- Transactions occurring off-eBay or on any other website.
eBay may terminate VPP or modify these Terms and Conditions with or without notice to you. The Terms and Conditions of the VPP program specified on this page at the time that you purchased your vehicle will apply. It is your responsibility to periodically review these Terms and Conditions to ensure you are familiar with them at the time of your purchase.
Close Full Terms & Conditions
How to request reimbursem*nt
Most purchase issues are often a misunderstanding between a buyer and a seller. Which is why we encourage you to first try to resolve the issue by communicating with the seller. However, if you still can’t resolve the issue, submit a reimbursem*nt request within 45 days** of the listing end date. Here’s what you can expect after submitting your request.
1
A dedicated VPP Administrator will work with you to obtain relevant information and discuss next steps.
2
You may be required to substantiate your request by providing damage estimates or allowing the VPP Administrator to inspect the vehicle.
3
Your VPP Administrator will determine whether you have suffered a loss, if the loss was caused by the type(s) of fraud that qualify for reimbursem*nt, and the reimbursem*nt amount.
** There are two situations in which the time for filing a reimbursem*nt request may be extended:
- If you learn that your vehicle is a stolen vehicle, you will have 365 days from the date that the listing ended to file for reimbursem*nt.
- If you receive the vehicle but do not receive the title, or learn that it is subject to an undisclosed lien, you will have 90 days from the date that the listing ended to file for reimbursem*nt.
Frequently asked questions
What is Vehicle Purchase Protection?
Vehicle Purchase Protection is a program offered exclusively by eBay Motors, designed to protect you against fraud, vehicle title issues, and undisclosed defects for up to $100,000.
Does Vehicle Purchase Protection cost anything?
No, Vehicle Purchase Protection is included at no extra charge for all purchases completed online through ebaymotors.com or the eBay Motors mobile app.
How long does the reimbursem*nt determination process take?
Typically, most cases will receive final determination between 30-45 days after a reimbursem*nt request has been submitted. During this time, a dedicated VPP Administrator will determine whether you have suffered a loss, if the loss was caused by the type(s) of fraud that qualify for reimbursem*nt, and what the reimbursem*nt amount will be.
How much will the reimbursem*nt amount be?
In each case, including the examples outlined below, the maximum amount you may receive is limited to the purchase price, not exceeding $100,000.
Examples:
If you pay for the vehicle, but don't receive it, you will receive the purchase price amount paid, up to $100,000.
If you pay for the vehicle but discover an undisclosed lien against the title after taking possession, you will receive the lesser of: (i) the purchase price paid and (ii) the amount necessary to clear the undisclosed lien, up to $100,000.
If you pay a refundable deposit, but do not complete the purchase and the seller does not refund your deposit, you will receive your deposit paid, up to $100,000.
If you suffer a loss from undisclosed damage to a qualifying component of a vehicle you purchased, you will receive the cost of repairs determined by the lower of all replacement/repair estimates from two approved services facilities.
If you suffer a loss based on a year, make, model or odometer misrepresentation (above 5,000 miles, in vehicles less than 10 years old), the devaluation amount of the vehicle will be determined by the difference between the purchase price and the NADA clean retail value (see nadaguides.com).
In cases of extensive devaluation, or where part replacement costs are a significant percentage of the purchase price, the VPP Administrator may exercise their option to reimburse the purchase price (not exceeding $100,000), and take possession of the vehicle. If you refuse this offer, then the VPP Administrator may offer you a cash settlement of a discounted percentage of the purchase price.
Incidental fees or expenses that the buyer and seller negotiate outside of eBay are not covered by VPP.
Are shipping fees reimbursed?
If you qualify for a reimbursem*nt and the VPP Administrator takes possession of the vehicle, or the vehicle is returned to the seller with the consent of the VPP Administrator, you will be reimbursed for original shipping fees up to $800, provided that you originally used a licensed shipper to transport the vehicle.
Can I still receive other reimbursem*nts in addition to Vehicle Purchase Protection?
Vehicle Purchase Protection reimbursem*nts are secondary to any other avenue of recovery. As such, any recoveries reimbursed or credited to you by any third party will be deducted from the VPP reimbursem*nt amount.
For example: If the seller pays and/or offers you a settlement equal to, or better than, the amount you are eligible to receive under VPP, you will not be able to receive any payments under VPP.
